Question 1

How quickly can you fix my damaged panels?

Accepted Answer

Our rapid response team can typically address damaged panels within the same day for most service calls. The exact timeline depends on several factors:  Same-Day Service: For common panel types and colors, we often have inventory on hand and can complete repairs the same day you call.  Custom Panels: If your door requires specific panels that need to be ordered, we can usually have them within 3-5 business days. We'll provide a temporary solution if needed to ensure your door remains functional and secure.  Emergency Situations: If damaged panels are causing a security concern (door won't close properly), our 24/7 emergency service prioritizes getting your home secured immediately.  Call us at (330) 846-5896 for a quick assessment and accurate timeline for your specific situation.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Garage door panels can become damaged through several common causes:  Vehicle Impact: The most common cause is accidentally backing into or hitting the door with a vehicle. Even a minor bump can cause dents or misalignment.  Weather Damage: Severe weather, including hail, high winds, and flying debris during storms, can cause dents, cracks, or structural damage to panels.  Age and Wear: Over time, panels can warp, crack, or deteriorate due to exposure to the elements, especially with older wooden doors or poorly maintained steel doors.  Failed Springs or Hardware: When springs break or cables snap, the sudden imbalance can cause panels to bend, warp, or crack.  Attempted Break-ins: Unfortunately, panels can be damaged during attempted burglaries.  Prevention Tips: - Install parking guides in your garage - Perform regular maintenance inspections - Keep tracks and hardware properly lubricated - Address minor issues before they become major problems  We can assess your damage and recommend either panel replacement or full door replacement depending on the extent of damage and your door's age.

Question 3

Do you offer financing for new steel door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home, which is why we offer several financing options to make it more affordable:  Financing Options: - 0% Interest for 12 Months: Qualifying customers can spread payments over a year with no interest charges. - Low Monthly Payments: Extended payment plans available for 24-60 months with competitive rates. - No Credit Needed Options: We work with financing partners who offer programs for various credit situations.  What's Included: - Free in-home consultation and measurement - Professional installation - Removal and disposal of old door - 3-year warranty on installation - Manufacturer warranty on materials  The Application Process: 1. Schedule your free consultation 2. Choose your door style and features 3. Apply for financing (decision in minutes) 4. Schedule your installation  Many homeowners are surprised at how affordable monthly payments can be. A new garage door can also increase your home's value and curb appeal while improving energy efficiency.  Call (330) 846-5896 to discuss your options and get a personalized quote.

Question 4

What types of garage doors do you install?

Accepted Answer

We install a complete range of garage door styles and materials to match any home and budget:  Materials: - Steel Doors: Our most popular option. Durable, low-maintenance, and available in countless styles and colors. - Fiberglass Doors: Resistant to denting and won't rust. Great for coastal or humid areas. - Aluminum Doors: Lightweight and modern. Perfect for contemporary homes. - Wood Doors: Classic beauty and warmth. Available in custom designs. - Composite/Faux Wood: The look of wood without the maintenance requirements.  Styles: - Traditional raised panel - Carriage house/barn style - Modern flush panel - Full-view glass - Custom designs  Insulation Options: We offer R-values from R-6 to R-18 for improved energy efficiency and temperature control in your garage.  All installations include our 3-year warranty and manufacturer warranties on materials.

Question 5

How do I know if my garage door spring is broken?

Accepted Answer

Broken garage door springs are one of the most common issues we repair. Here are the telltale signs:  Signs of a Broken Spring: - Door feels extremely heavy when lifting manually - Door opens only a few inches then stops - Loud bang heard from the garage (the sound of the spring breaking) - Visible gap in the spring coil - Door appears crooked or uneven when opening - Opener strains or fails to lift the door  Important Safety Warning: Never attempt to repair or replace garage door springs yourself. Springs are under extreme tension and can cause serious injury or death if handled improperly. This is definitely a job for trained professionals.  Our Spring Repair Process: 1. We safely release tension from the old springs 2. Remove the broken spring(s) 3. Install new, properly sized springs 4. Balance and test the door 5. Lubricate and adjust all components  We typically complete spring replacements within 1-2 hours and recommend replacing both springs at once (even if only one is broken) to prevent future issues and ensure balanced operation.

Question 6

What does garage door maintenance include?

Accepted Answer

Our comprehensive maintenance service covers everything needed to keep your garage door operating safely and efficiently:  25-Point Inspection: - Visual inspection of all components - Spring tension and balance testing - Cable condition assessment - Roller and hinge inspection - Track alignment check - Weather seal condition - Safety sensor testing - Opener functionality  Maintenance Services: - Lubrication of all moving parts (hinges, rollers, springs, tracks) - Tightening of all hardware - Track cleaning and alignment - Safety sensor adjustment - Opener force adjustment - Remote battery check  Why Regular Maintenance Matters: - Extends the life of your door (up to 50% longer) - Prevents costly emergency repairs - Maintains safe operation - Keeps your warranty valid - Reduces noise and friction  We recommend annual maintenance for most doors, or twice yearly for heavily used doors (multiple daily cycles). Our maintenance packages start at $99 and include a 90-day guarantee on all adjustments.

Question 7

How long does a new garage door installation take?

Accepted Answer

Most residential garage door installations are completed in one day, typically 4-8 hours depending on the complexity:  Standard Installation (4-6 hours): - Single or double door replacement - Standard steel or aluminum doors - Standard opener installation  Complex Installation (6-8 hours): - Custom-sized doors - Doors requiring structural modifications - Multiple doors being installed  The Installation Process: 1. Preparation (30 min): Protect your floors and disconnect the old door 2. Removal (45 min): Carefully remove old door and hardware 3. Installation (2-4 hours): Install new tracks, springs, panels, and hardware 4. Opener Setup (1-2 hours): Install or connect opener and programming 5. Testing (30 min): Balance, safety tests, and customer walkthrough  What We Provide: - Professional, factory-trained installers - All necessary hardware and components - Removal and haul-away of old door - Complete cleanup of work area - Full demonstration of door operation - Written warranty documentation  We always respect your property and leave your garage cleaner than we found it.

Question 8

Do you offer emergency garage door service?

Accepted Answer

Yes! Our 24/7 emergency service is available whenever you need us:  What Qualifies as an Emergency: - Door stuck open (security concern) - Door stuck closed (vehicle trapped) - Broken springs preventing operation - Door off track and inoperable - Storm or accident damage - Security concerns from any door issue  Emergency Response: - Available 24 hours a day, 7 days a week - Including holidays - Typical response time: Under 2 hours - No overtime charges for after-hours calls  What to Expect: 1. Call our emergency line: (330) 846-5896 2. Describe your situation 3. We dispatch the nearest available technician 4. Technician arrives and assesses the situation 5. We provide upfront pricing before any work 6. Repair completed to restore security and function  Emergency Tip: If your door is stuck open and you need to secure your home, we can talk you through temporary security measures while our technician is en route.  We understand emergencies are stressful. That's why we prioritize clear communication and fast, professional service to get your life back to normal quickly.

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